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Reason #1 like
Bodog:
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Excellent
Customer Support
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Customer support at
most online casinos is a joke. Let me
count the ways:
- No support phone number. Some casinos
don't even let you call them! That's
unacceptable for any place that is taking
your money. In fact, some years ago I used
to promote Captain Cooks as my casino of choice,
but then CC took their phone number off their
website. And so I took them off my
website and started looking for another casino
to recommend, and that's when I found
Bodog.
- Phone number is hard to find. Even
casinos that have a support phone number make
you go clicking around through their website to
get it. But Bodog puts their number prominently
at the top of every single page. If you
can't find their phone number, you're not
looking.
- Lengthy hold. Even when a casino has
a phone and you're able to find it, you may get
the pleasure of waiting on hold forever before
you can talk to someone. But I've called Bodog
several times and more often than not, they pick
up instantly. The phone menu is short,
too. I hit #2 for Customer Support, and then
without any hold time, it's "Bodog Customer
Service, how can I help you?"
- Support staff stretched thin. Many
casinos employ a call center that takes calls
for a bunch of different casinos. I don't know
how many times I'd call a casino and tell them I
was having trouble depositing or ask for details
of their bonus offer, and they'd respond, "What
casino are you calling about?" Man, that was
never a good feeling. And you can see where I'm
going with this: Bodog takes calls only for
Bodog.
- Clueless reps. The support reps at
many casinos don't even understand the games.
Sometimes when I've inquired about something
like whether double down in blackjack or
double-up in video poker counts towards the
wagering requirement, it became clear that the
rep didn't even know how the games were played,
and couldn't answer my question. (They'd always
give me an answer anyway, which I'd clearly be a
fool to trust.) At Bodog the reps understand the
games. And if you get a rep who doesn't know the
answer, they'll check with someone else to find
out for sure, rather than giving you some
made-up B.S.
Oh, and did I mention that Bodog reps are all
fluent in English?
Visit Bodog
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Gambling
101
This article is about
gambling in general. If you're looking for info on
how to play casino games, then see our
Crash Course on table
games instead.
Why gamble?
If you gamble right, it's cheap
entertainment. If you do it wrong, like 99.9% of
people, it's expensive and ultimately not very
entertaining. Really, who thinks that losing their
hard-earned money is a way to have a good time? So since
you're reading this site, let me try to talk you out of
gambling blindly.
Your first choice is not to gamble at all.
Believe it or not, thousands of people come to Vegas
every year for the sights, the sounds, the shows, the
food, and don't gamble at all. I know because I run into
plenty of them. And by not gambling, they have more money
to spend on all their other entertainment. Some readers
have asked me if there's something wrong with them
because they see all this gambling around them but they
have no desire to do so themselves. Absolutely
not! If it doesn't interest you, then don't feel
pressured to do so just because everyone else is doing
it. Heck, maybe you're the kind of person who would end
up with a compulsive gambling addiction once you started?
In that case, it's better off not to start.
But let's say you want to do some gambling.
That's understandable, because most people do. So if
you're intent on gambling, then at least make sure you
have a strategy to limit your losses. Let's start
exploring that.
Gambling as entertainment
When practiced responsibly, gambling is just
as valid as any other form of entertainment. And in
many cases, it can be cheaper. The expected
loss from playing blackjack, craps, roulette, or
baccarat at $5 per round with proper strategy is no more
than $8 per hour. That's certainly cheaper than any Vegas
show, or even most movies. As long as the amount you're
risking isn't more than you could reasonably spend on any
other form of entertainment, then you can consider
gambling to be entertainment as well.
How can you gamble and lose so little? Just
follow these steps:
- Play the games with the best odds (blackjack,
craps, baccarat, video poker).
- Play the proper
strategy for those games.
- Avoid the bad games (everything else, but
especially slot machines).
- Bet small, and play slowly.
Of course, it's still possible to lose more than you
expect. If you flip a coin 10 times then you expect 5
heads but you might get only 4, or 3, or 1... or even
none. If you could predict your results exactly then
gambling wouldn't be any fun. It's the unpredictable
nature that makes it interesting.
Further down we'll cover some of those bullet points I
just gave you, but first let's look at the two keys to
responsible gambling:
- Never bet more than you can
afford to lose.
- Have an understanding about how
much you're likely to lose.
If you do those things, you'll be in way better shape
than most.
How much money should I gamble?
The most important thing with gambling is to
decide beforehand how much you're willing to
lose. Don't plan on having any money left over when
you're done, because you can't guarantee that you will.
Set a strict budget for how much you can afford to lose,
and take that to the casino. If you lose it all then
stop playing.
Once you know how much you're willing to risk, you can
use our separate article to figure
how much to bet per hand or per spin.
How are the odds stacked against you?
The house has the edge in all games of
chance. They don't make their money by getting lucky,
they make money because the odds are stacked in their
favor. However, the odds aren't drastically in
their favor. You do have a chance of winning. You'd have
to, otherwise no one would play. If everyone lost every
time they played, no one would come back to the casino.
But if 40% of customers win, they'll definitely be back.
And for the 60% who lost, they were probably ahead at
some point, which underscores to them that winning is
possible, which will encourage them to return to try
again.
Let's take roulette. If you bet $5 on red, you can
win another $5. What are your chances of doing so?
There are 18 red slots, 18 black slots, and 2 green
slots, for 38 slots total. So you have an 18/38 chance of
winning, or 47.4%. Of course, the flip side is that you
have a 52.6% chance of losing.
The difference between these two numbers is the
house edge,
which is the average casino profit per bet. 52.6% -
47.4% = 5.2%. That means you'll lose an average of 5.2%
of every bet you make on roulette. A $5 bet loses $0.26
on average. You don't lose that amount from a single
wager -- on one round you either win or lose $5. But in
the long run, your average loss will be 5.2% of the total
amount bet.
Each game has its own house edge. As it turns
out the house edge in roulette is pretty high. Most table
games have a lower house edge. Craps and baccarat have an
edge of less than 1.5% if you make the best bets, and
blackjack is around 0.5% if you use the proper strategy.
The worst game is slots, with an edge of around 5 to 13%,
depending on the denomination and the casino's
preference. This is compounded by the fact that slots are
played much faster than table games. Clearly, to lose the
least amount of money, you should choose the best games,
bet small, and play slowly. My crash
course in table games will help you do just that.
Best games and strategy
Here are the games with the best and worst odds:
But even you play the best games, you still have to
know the proper strategy. If you play craps but make
the sucker bets, or make lots of bets at once, you might
as well be playing a slot machine. And with blackjack,
you need to know whether to hit, stand, split, or double
down on each hand. (You can see my blackjack
strategy table, or buy a similar one in the gift shop
of any casino hotel for $1.50.)
The difference between playing smart and playing on
a whim is staggering. Play craps, blackjack, or
baccarat for $5/hand with proper strategy and you'll lose
only around $8/hr. on average. On a $0.25 slot machine
you'll lose $36 -- and have a much lower chance of
winning overall. Heck, even a nickel slot machine
loses twice as much per hour as one of the $5 table games
I recommend.
Moral of the story: If you're going to play,
then pick the right games, and learn the proper strategy
(available on this site). Don't put a dime on the table
until you know what you're doing.
Betting Systems
A betting system is a specific plan of
betting more or less depending on prior wins or losses,
to increase your chances of winning in the short
term. No betting system works in the long term, which
is another way of saying that no betting system can
overcome the house edge (the
casino's built-in mathematical advantage on every game).
The fact that you're more likely to win in the short term
is balanced by the fact that when you do lose, you'll
lose big -- bigger than if you hadn't used a betting
system.
Here are two examples. The Martingale
has you double your bet after a loss. Say you bet $5 and
lose. Next time you bet $10. If you lose you bet $20. If
you lose you bet $40. At the end of the sequence when you
finally win, you'll show a $5 profit. The main problem
with this system is that if you lose a bunch of bets in a
row you won't be able to afford to make the next bet. The
other problem is that even if you could, the casino will
limit how much you can wager.
A less dangerous system is to increase your bet by
50% every time you win. Say you bet $8. If you win
then you'll increase your bet by half that ($4), so next
time you'll bet $12. If you win that then you'll add $6,
so you'll bet $18. If you win that then you add $9 so
you're betting $27. Whenever you lose you start over with
$8. This is safer than the Martingale because you bet
more when you're winning, not when you're losing.
Betting systems are fun, but they never tilt the
odds in your favor. In fact they don't even decrease
the odds. They do make it more likely that you'll win in
the short term, with the tradeoff being that when you do
lose, your loss will be large. For more, see my separate
article on betting systems.
Gambler's Fallacy
If you're playing roulette and red has just
come up ten times in a row, should you bet on red or
black for the next spin? The answer is that it
doesn't matter. Each result is equally likely. Past
results do not influence future results. Many a gambler's
downfall has been the mistaken belief that you can
discern any kind of pattern in the results. It simply
doesn't work that way. If it did, the casinos would not
be standing. But in reality, the casinos are happy to
encourage people's delusions by providing pads of paper
for them to keep track of previous spins, and even have a
marquee at the table which shows the results of the last
several spins. The casinos have no fear in doing so
because they know there's absolutely no benefit to you in
having that information. This is not a gray area, this is
not something that the experts disagree on: Every single
professional mathematician on the planet will tell you
the exact same thing, that each spin is absolutely
random. For more, see my separate
article on the gambler's fallacy.
How to take money to a casino
If you want to gamble $1000 or less, then
just carry it. A money belt is a good idea. If it
would devastate you to lose that sum to a pickpocket or
other random mishap -- you shouldn't be gambling that
amount anyway.
For larger amounts, you have two options:
- Get a cashier's check from the bank and bring it
to the casino's cashier ("the cage").
- Apply for a line of credit at the casino.
For cashier's checks, be sure to fax a copy of the
check to the cage at least a day before you arrive.
You'll want to give them time to verify that it's
good. If you arrive in the evening, they won't be able to
verify the check with your bank until the bank opens in
the morning. Note that if you're staying in the hotel,
you can deposit that money at the cage so you don't have
to carry it around with you all the time.
For a line of credit, call the casino and apply
ahead of time. If approved, then when you sit down at
the tables or the machines you can ask for a "marker",
which is a draw on your line of credit. If you're in the
red at the end of your trip (and you probably will be),
the casino generally gives you 30 days to send them a
check to settle up.
Using a debit card tied to your checking account in
an ATM is okay, but your bank probably limits the
amount you can withdraw per day to $500 to $1000, and the
casino ATM will charge you at least $4 on top of what
your bank charges you.
What you absolutely should not do is to get
a cash advance on your credit card, whether with a
live teller or with a machine. First off, they'll start
charging you interest from the millisecond they give you
the cash, and most credit cards charge 20% per month or
more. And if you get the advance from one of the machines
in the casino, they'll tack on a whopping fee of their
own, a minimum of 2% of the total. Ouch.
How to buy chips
Just sit down at the table and lay your cash
down. It has to be cash, they don't take credit cards
at the table. If you have a line of credit as mentioned
above, then you can ask for a marker, and they'll give
you chips as a loan. You don't have to draw your full
line of credit, of course. If you have $10k of credit,
you can draw a $1k marker, for example.
The dealer handles cash, but if you're drawing a
marker then you'll need to ask one of the people roaming
around in suits to handle the marker for you.
After you've laid your cash down you might have to
wait while the dealer finishes dealing the current hand.
After that, she'll count out your money, and count out
some chips, and slide them over to you. The denominations
are $5 (red), $25 (green) $100 (black), $500 (purple),
and $1000 (yellow). She may ask you "How do you want
that?", meaning do you want all green chips, all red
chips, or a mix?
When you're done playing you'll "color up", which is
to turn your chips into higher denominations so you have
less to carry. Just push your chips towards the dealer
and say, "Color up, please." She'll change your chips and
give you the larger versions so you have fewer to carry.
If you're not going to gamble any more than take your
chips to the cashier (the "cage") to cash them in. You
can't cash your chips in at the table.
All the games use the same chips, except roulette.
With roulette each player uses a different color, so it's
easy to see who bet on what. You can buy roulette chips
with regular chips or with cash.
Why do people gamble?
Studies show that men gamble more for the
adrenaline rush, or to bolster their masculinity, while
women gamble more to be part of an escapist fantasy, or
to be sociable. (Journal
of Gambling Studies,
Electronic
Journal of Gambling Issues,
NZ
Herald)
And of course, some people gamble because of a
compulsive addiction that is not easy to control. The
good news there is that it's definitely possible for
individuals who gamble compulsively to stop.
(Kansas
City Star)
Is investing gambling?
It depends on how you define it. Yes,
both gambling and investing means putting your capital at
risk for the chance of getting more capital. (And I've
certainly lost more money in the stock market than I ever
have at the casino!) The reason we don't usually consider
investing to be gambling is that with most forms of
investing you'll probably win, while in the casino you'll
probably lose. InvestorGuide has a good article about
investing
vs. gambling.
What's missing from this
article?
Help me improve this article by letting
me know what else I should include here.
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Online Casino Guide
Guide to gambling online features casino reviews, game guides, payout percentage information and a guide to online casino bonus offers
CasinoChecklist.com
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