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Reason #1 like
Bodog:
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Excellent
Customer Support
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Customer support at
most online casinos is a joke. Let me
count the ways:
- No support phone number. Some casinos
don't even let you call them! That's
unacceptable for any place that is taking
your money. In fact, some years ago I used
to promote Captain Cooks as my casino of choice,
but then CC took their phone number off their
website. And so I took them off my
website and started looking for another casino
to recommend, and that's when I found
Bodog.
- Phone number is hard to find. Even
casinos that have a support phone number make
you go clicking around through their website to
get it. But Bodog puts their number prominently
at the top of every single page. If you
can't find their phone number, you're not
looking.
- Lengthy hold. Even when a casino has
a phone and you're able to find it, you may get
the pleasure of waiting on hold forever before
you can talk to someone. But I've called Bodog
several times and more often than not, they pick
up instantly. The phone menu is short,
too. I hit #2 for Customer Support, and then
without any hold time, it's "Bodog Customer
Service, how can I help you?"
- Support staff stretched thin. Many
casinos employ a call center that takes calls
for a bunch of different casinos. I don't know
how many times I'd call a casino and tell them I
was having trouble depositing or ask for details
of their bonus offer, and they'd respond, "What
casino are you calling about?" Man, that was
never a good feeling. And you can see where I'm
going with this: Bodog takes calls only for
Bodog.
- Clueless reps. The support reps at
many casinos don't even understand the games.
Sometimes when I've inquired about something
like whether double down in blackjack or
double-up in video poker counts towards the
wagering requirement, it became clear that the
rep didn't even know how the games were played,
and couldn't answer my question. (They'd always
give me an answer anyway, which I'd clearly be a
fool to trust.) At Bodog the reps understand the
games. And if you get a rep who doesn't know the
answer, they'll check with someone else to find
out for sure, rather than giving you some
made-up B.S.
Oh, and did I mention that Bodog reps are all
fluent in English?
Visit Bodog
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Gambling Problem?
Call the 800-522-4700 hotline, and read this.
Also, know that Parkinson's drugs encourage gambling.
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Gambling 101
This article is about gambling
in general. If you're looking for info on how to play
casino games, then see our Crash
Course on table games instead.
Why gamble?
If you gamble right, gambling is cheap entertainment.
If you do it wrong, like many people, it's expensive and ultimately
not very entertaining. Really, who thinks that losing their hard-earned
money is a way to have a good time? So since you're reading this site,
let me try to talk you out of gambling blindly.
Your first choice is not to gamble at all. Believe it
or not, thousands of people come to Vegas every year for the sights,
the sounds, the shows, the food, and don't gamble at all. I know
because I run into plenty of them. And by not gambling, they have more
money to spend on all their other entertainment. Some readers have
actually asked me if there's something wrong with them because they see all this
gambling around them but they have no desire to do so themselves. Absolutely
not! If it doesn't interest you, then don't feel pressured to do so
just because everyone else is. Heck, maybe you're the kind of
person who would end up with a compulsive gambling addiction once you
started? In that case, it's better off not to start.
But let's say you want to do some gambling. That's
understandable, because most people do. So if you're intent on
gambling, then at least make sure you know what you're in for. Let's start exploring that.
Gambling as entertainment
Think of gambling the same way you'd think of going to a movie or an amusement park:
You part with some money in exchange for some entertainment. And
gambling is just as valid an entertainment choice as movies or thrill
rides. The only difference is that you have the opportunity to
easily lose lots of money while gambling. The flip side is that if you gamble smart, you'll spend less on gambling than other kinds of distractions. The average loss
from
betting $5 a round is only $8 an hour or less, if you play the best games with
the right strategy. That's certainly cheaper
than any Vegas show, or even most movies. As long you don't expect to lose more than you'd spend on other
entertainment, then gambling is simply entertainment as
well. And one of the main goals of this site is to show you how
to limit your losses and get the most fun from your gambling dollar. How can you gamble and lose so little? Just follow
these steps:
- Play the games with the best odds (blackjack, craps,
baccarat, video poker).
- Play the proper strategy
for those games.
- Avoid the bad games (everything besides those listed above, but especially slot
machines).
- Bet small, and play slowly.
Of course, it's still possible to lose more than the average.
If you flip a coin 10 times then you expect 5 heads but you might get
only 4, or 3, or 1... or even none. If you could predict your results
exactly then gambling wouldn't be any fun. It's the unpredictable
nature that makes it interesting.
Further down we'll look at limiting your losses in more detail, but first let's look at the two keys to responsible
gambling:
- Never bet more than you can afford
to lose.
- Have an understanding about how
much you're likely to lose.
If you do just those things, you'll be in way better shape than
most.
How much money should I gamble?
The most important thing with gambling is to
decide beforehand how much you're willing to lose. Don't
plan on having any money left over when you're done, because you can't
guarantee that you will. Set a strict budget for how much you can
afford to lose, and take that to the casino. If you lose it all then stop
playing, and do something else.
Once you know how much you're willing to risk, you can use
our separate article to figure how much to bet
per hand or per spin.
How are the odds stacked against you?
The house has the edge in all games of chance.
They don't make their money by getting lucky, they make money because
the odds are stacked in their favor. However, the odds aren't drastically
in their favor. You do have a chance of winning. Y ou'd have to,
otherwise no one would play. If everyone lost every time they played,
no one would come back to the casino. But if 40% of customers win,
they'll definitely be back. And for the 60% who lost, they were
probably ahead at some point, so they know that winning is
possible, which will encourage them to return to try again.
Let's take roulette. If you bet $5 on red, you can win
another $5. What are your chances of doing so? There are 18 red
slots, 18 black slots, and 2 green slots, for 38 slots total. So you
have an 18/38 chance of winning, or 47.37%. Of course, the flip side is
that you have a 52.63% chance of losing.
The difference between these two numbers is the house edge, which is the average
casino profit per bet.
52.63% - 47.37% = 5.26%. That means the casino expects to keep
5.26% of all the money ever bet on its roulette game. A $5 bet
loses
$0.26 to the casino on average. You don't lose that amount from a
single wager -- on
one round you either win or lose $5. But in the long run, your
average
loss will be 5.26% of the total amount bet.
Each game has its own house edge. As it turns out the
house edge in roulette is pretty high. Most table games have a lower
house edge. Blackjack, craps, and baccarat have an edge of less than 1.5% if you use the proper
strategy. The worst game is slots, with an edge of around 5 to 13%,
depending on the denomination and the casino's preference. This is
compounded by the fact that slots are played much faster than table
games. Clearly, to lose the least amount of money, you should choose
the best games, bet small, and play slowly. My crash course in table games will help you
do just that.
Best games and strategy
Here are the games with the best and worst odds:
But even you play the best games, you still have to know
the proper strategy. If you play craps but make the sucker bets, or
make lots of bets at once, you might as well be playing a slot machine.
And with blackjack, you need to know whether to hit, stand, split, or
double down on each hand, not to mention how to identify the best games. (For the strategy, you can see my blackjack
strategy table, or buy a similar one at any Vegas gift shop for $1.50.)
The difference between playing smart and playing on a
whim is staggering. Play craps, blackjack, or baccarat for $5/hand
with proper strategy and you'll lose only around $8/hr. on average. On
a $0.25 slot machine you'll lose $36 -- and have a much lower chance of
winning overall. Heck, even a nickel slot machine loses twice
as much per hour as one of the $5 table games I recommend.
Moral of the story: If you're going to play, then
pick the right games, and learn the proper strategy (available on this
site). Don't put a dime on the table until you know what you're doing. If you want to practice, you can use Bodog's free online practice games.
Betting Systems
A betting system is a specific plan of betting
more or less depending on prior wins or losses, to increase your
chances of winning in the short term. No betting system works in
the long term, which is another way of saying that no betting system
can overcome the house edge. The fact that you're
more likely to win in the short term is balanced by the fact that when
you do lose, you'll lose big -- bigger than if you hadn't used a
betting system.
Here are two examples. The Martingale has you double
your bet after a loss. Say you bet $5 and lose. Next time you bet $10.
If you lose you bet $20. If you lose you bet $40. At the end of the
sequence when you finally win, you'll show a $5 profit. The main
problem with this system is that if you lose a bunch of bets in a row
you won't be able to afford to make the next bet. The other problem is
that even if you could, the casino will limit how much you can wager.
A less dangerous system is to increase your bet by 50%
every time you win. Say you bet $8. If you win then you'll increase
your bet by half that ($4), so next time you'll bet $12. If you win
that then you'll add $6, so you'll bet $18. If you win that then you
add $9 so you're betting $27. Whenever you lose you start over with $8.
This is safer than the Martingale because you bet more when you're
winning, not when you're losing.
Betting systems are fun, but they never tilt the odds in
your favor. In fact they don't even decrease the odds. They do make
it more likely that you'll win in the short term, with the tradeoff
being that when you do lose, your loss will be large. For more, see my separate article on betting systems.
Gambler's Fallacy
If you're playing roulette and red has just come
up ten times in a row, should you bet on red or black for the next spin?
The answer is that it doesn't matter. Each result is equally likely.
Past results do not influence future results. Many a gambler's downfall
has been the mistaken belief that you can discern any kind of pattern
in the results. It simply doesn't work that way. If it did, the casinos
would not be standing. But in reality, the casinos are happy to
encourage people's delusions by providing pads of paper for them to
keep track of previous spins, and they even have a marquee at the table
which shows the results of the last several spins. The casinos have no
fear in providing this because they know there's absolutely no benefit to you
in having that information. This is not a gray area, and it's not
something that the experts disagree on: Every single mathematician on the planet will tell you the exact same thing, that
each spin is absolutely random. For more, see my separate
article on the gambler's fallacy.
How to take money to a casino
If you want to gamble $1000 or less, then just
carry it. A money belt is a good idea. If it would devastate you to
lose that sum to a pickpocket or other random mishap -- you shouldn't
be gambling that amount anyway.
For larger amounts, you have two options:
- Get a cashier's check from the bank and bring it to the
casino's cashier ("the cage").
- Apply for a line of credit at the casino.
For cashier's checks, be sure to fax a copy of the check
to the cage at least a day before you arrive. You'll want to give
them time to verify that it's good. If you arrive in the evening, they
won't be able to verify the check with your bank until the bank opens
in the morning. Note that if you're staying in the hotel, you can
deposit that money at the cage so you don't have to carry it around
with you all the time.
For a line of credit, call the casino and apply ahead of
time. If approved, then when you sit down at the tables or the
machines you can ask for a "marker", which is a draw on your line of
credit. If you're in the red at the end of your trip (and you probably
will be), the casino generally gives you 30 days to send them a check
to settle up.
Using a debit card tied to your checking account in an
ATM is okay, but your bank probably limits the amount you can
withdraw per day to $500 to $1000, and the casino ATM will charge you
at least $4 on top of what your bank charges you.
What you absolutely should not do is to get a
cash advance on your credit card, whether with a live teller or
with a machine. First off, they'll start charging you interest from the
millisecond they give you the cash, and most credit cards charge 20%
per month or more. And if you get the advance from one of the machines
in the casino, they'll tack on a whopping fee of their own, a minimum
of 2% of the total. Ouch.
How to buy chips
Just sit down at the table and lay your cash down.
It has to be cash, they don't take credit cards at the table. If you
have a line of credit as mentioned above, then you can ask for a
marker, and they'll give you chips as a loan. You don't have to draw
your full line of credit, of course. If you have $10k of credit, you
can draw a $1k marker, for example. The dealer handles cash, but if you're drawing a marker then
you'll need to ask one of the people roaming around in suits to handle
the marker for you.
After
you've laid your cash down you might have to wait
while the dealer finishes dealing the current hand. After that,
she'll
count out your money, and count out some chips, and slide them over to
you. The denominations are $5 (red), $25 (green), $100 (black),
$500
(purple), and $1000 (yellow). She may ask you "How do you want
that?",
meaning do you want all green chips, all red chips, or a mix?
Dealers don't make change, so 100% of any money you put on the table
will be changed into chips. Of course, you don't have to bet all
of them, and you can turn your chips into cash when you're done playing.
When you're done playing you'll "color up", which is to
turn
your chips into higher denominations so you have fewer chips to carry
to the cashier. Just
push your chips towards the dealer and say, "Color up, please."
She'll
change your chips and give you the larger denominations. If
you're not going to gamble any more then walk your chips over to
the cashier (the "cage") to cash them in. You can't cash your
chips in
at the table.
All the games use the same chips, except roulette. With
roulette each player uses a different color, so it's easy to see who
bet on what. You can buy roulette chips with regular chips or with cash.
Why do people gamble?
Studies show that men gamble more for the adrenaline
rush, or to bolster their masculinity, while women gamble more to be
part of an escapist fantasy, or to be sociable. (Journal of Gambling Studies, Electronic Journal of Gambling Issues, NZ Herald)
And of course, some people gamble because of a compulsive
addiction that is not easy to control. The good news there is that it's
definitely possible for individuals who gamble compulsively to stop. (Kansas City Star)
One of the more interesting findings from psychological
research is that we're more interested in something when the rewards
are inconsistent. If a test animal gets a reward every time
it presses a lever, it quickly loses interest in the lever. But
if it only sometimes gets a reward and sometimes doesn't, then
suddenly the lever becomes fascinating. Slot machines have tapped
into that concept perfectly: They give inconsistent rewards, and
keep us trying to chase the next win.
Here's something that's crazy to me: When someone wins a huge jackpot, say $1 million or more, what do they do next? Many people go right back to playing slots! I don't mean the next day or the next week, but just minutes later, like the person who won $2.9 million on the Wizard of Oz slot in December 2010. (LV Review-Journal)
What exactly is the point? What do they hope to get out of
continuing to play? In my mind, when you hit a jumbo jackpot, you won.
You beat the house. You achieved that ultra-rare event.
Congratulations. You can stop playing now, because there's
nothing more to gain by continuing. Yet many jackpot winners keep
going.
Is investing a form of gambling?
It depends on how you define it. Yes, both
gambling and investing means putting your capital at risk for the
chance of getting more capital. (And I've certainly lost more money in
the stock market than I ever have at the casino!) The reason we don't
usually consider investing to be gambling is that with most forms of
investing you'll probably win, while in the casino you'll probably
lose. InvestorGuide has a good article about investing vs. gambling.
What's missing from this article?
Help me improve this article by letting
me know what else I should include here.
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