Customer support at
most online casinos is a joke. Let me
count the ways:
No support phone number. Some casinos
don't even let you call them! That's
unacceptable for any place that is taking
your money. In fact, some years ago I used
to promote Captain Cooks as my casino of choice,
but then CC took their phone number off their
website. And so I took them off my
website and started looking for another casino
to recommend, and that's when I found
Bodog.
Phone number is hard to find. Even
casinos that have a support phone number make
you go clicking around through their website to
get it. But Bodog puts their number prominently
at the top of every single page. If you
can't find their phone number, you're not
looking.
Lengthy hold. Even when a casino has
a phone and you're able to find it, you may get
the pleasure of waiting on hold forever before
you can talk to someone. But I've called Bodog
several times and more often than not, they pick
up instantly. The phone menu is short,
too. I hit #2 for Customer Support, and then
without any hold time, it's "Bodog Customer
Service, how can I help you?"
Support staff stretched thin. Many
casinos employ a call center that takes calls
for a bunch of different casinos. I don't know
how many times I'd call a casino and tell them I
was having trouble depositing or ask for details
of their bonus offer, and they'd respond, "What
casino are you calling about?" Man, that was
never a good feeling. And you can see where I'm
going with this: Bodog takes calls only for
Bodog.
Clueless reps. The support reps at
many casinos don't even understand the games.
Sometimes when I've inquired about something
like whether double down in blackjack or
double-up in video poker counts towards the
wagering requirement, it became clear that the
rep didn't even know how the games were played,
and couldn't answer my question. (They'd always
give me an answer anyway, which I'd clearly be a
fool to trust.) At Bodog the reps understand the
games. And if you get a rep who doesn't know the
answer, they'll check with someone else to find
out for sure, rather than giving you some
made-up B.S.
Oh, and did I mention that Bodog reps are all
fluent in English?
99% of the inquiries I get
about the Betting System Challenge go straight to the
trash. That's because the challenger suggests
something completely contrary to the explicit terms
of the challenge.
Because of the number of people trying to waste my
time, it's necessary for me to ask some more
questions:
Are you writing to ask me to test your system
(with or without payment) instead of formally
submitting to the challenge?
Are you asking to do the challenge without
putting up the full amount specified in the
terms?
Can your system be played by an actual
person in an actual Vegas
casino?
Are you going to whine about the bet spread, craps odds, or other terms? (e.g., that the Wizard's challenge offered a 1024:1 bet spread while mine offers "only" 500:1, or that XYZ Casino offers better odds in craps than the standard 3-4-5x odds I offer)?
Did you lie about the answers to any of the
above?
No whining about
the rules
My challenge offers typical odds
found at typical casinos. I don't intend
to match the best odds available at any casino
on the planet (or even Vegas). That's completely
beside the point. No
system purveyor claims that their system can
beat only a 100x craps game (rather than the
standard 3-4-5x odds I offer), or can win only
with a 1024:1 spread (vs. a 500:1
spread).
Besides, those who are whining about the rules are generally just trying to find a loophole to beat me. They're not trying to prove that a system they're selling for use in a casino environment actually works, which, as I've tried to make painfully clear, is the whole point of my offering the challenge. As such I'm not going to waste my time trying to placate people who are trying to find a loophole in my challenge rather than trying to show that they have an actual winning system for use in an actual casino.
Also, in the past I made the odds more
generous in response to whining, but that didn't
stop the whining. It's clear that no matter how
generous I make the odds, people are going to
whine anyway. I have to draw the line somewhere,
so I'm drawing it at a very reasonable place:
standard Vegas rules.
Some whiners don't understand the word
"standard". They think "standard Vegas rules"
means the absolute most liberal rules they can
find at any casino in the city. No, that's the
opposite of "standard". The very best
rules you can find anywhere are
exceptional Vegas rules, not standard
ones.
Also, even when I've made the terms more
generous in response to whiners, no one accepted
the challenge anyway.
I'm already offering generous 3 to 1 odds
($30,000 to $10,000), at typical Vegas rules.
That's plenty generous.
Bottom line, I won't waste my time with
people who want to nitpick about the rules, most
importantly because it's completely
irrelevant.
a d v e r t i s e m e n t s
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