|
Customer support at
most online casinos is a joke. Let me
count the ways:
- No support phone number. Some casinos
don't even let you call them! That's
unacceptable for any place that is taking
your money. In fact, some years ago I used
to promote Captain Cooks as my casino of choice,
but then CC took their phone number off their
website. And so I took them off my
website and started looking for another casino
to recommend, and that's when I found
Bodog.
- Phone number is hard to find. Even
casinos that have a support phone number make
you go clicking around through their website to
get it. But Bodog puts their number prominently
at the top of every single page. If you
can't find their phone number, you're not
looking.
- Lengthy hold. Even when a casino has
a phone and you're able to find it, you may get
the pleasure of waiting on hold forever before
you can talk to someone. But I've called Bodog
several times and more often than not, they pick
up instantly. The phone menu is short,
too. I hit #2 for Customer Support, and then
without any hold time, it's "Bodog Customer
Service, how can I help you?"
- Support staff stretched thin. Many
casinos employ a call center that takes calls
for a bunch of different casinos. I don't know
how many times I'd call a casino and tell them I
was having trouble depositing or ask for details
of their bonus offer, and they'd respond, "What
casino are you calling about?" Man, that was
never a good feeling. And you can see where I'm
going with this: Bodog takes calls only for
Bodog.
- Clueless reps. The support reps at
many casinos don't even understand the games.
Sometimes when I've inquired about something
like whether double down in blackjack or
double-up in video poker counts towards the
wagering requirement, it became clear that the
rep didn't even know how the games were played,
and couldn't answer my question. (They'd always
give me an answer anyway, which I'd clearly be a
fool to trust.) At Bodog the reps understand the
games. And if you get a rep who doesn't know the
answer, they'll check with someone else to find
out for sure, rather than giving you some
made-up B.S.
Oh, and did I mention that Bodog reps are all
fluent in English?
Visit Bodog
|
