Flip-It | Advanced Playing Strategies

Reason #1 that I like Bodog:

Excellent Customer Support

Customer support at most online casinos is a joke. Let me count the ways:

No support phone number. Some casinos don't even let you call them! That's unacceptable for any place that is taking your money. In fact, some years ago I used to promote Captain Cooks as my casino of choice, but then CC took their phone number off their website. And so I took them off my website and started looking for another casino to recommend, and that's when I found Bodog.

Phone number is hard to find. Even casinos that have a support phone number make you go clicking around through their website to get it. But Bodog puts their number prominently at the top of every single page. If you can't find their phone number, you're not looking.

Lengthy hold. Even when a casino has a phone and you're able to find it, you may get the pleasure of waiting on hold forever before you can talk to someone. But I've called Bodog several times and more often than not, they pick up instantly. The phone menu is short, too. I hit #2 for Customer Support, and then without any hold time, it's "Bodog Customer Service, how can I help you?"

Support staff stretched thin. Many casinos employ a call center that takes calls for a bunch of different casinos. I don't know how many times I'd call a casino and tell them I was having trouble depositing or ask for details of their bonus offer, and they'd respond, "What casino are you calling about?" Man, that was never a good feeling. And you can see where I'm going with this: Bodog takes calls only for Bodog.

Clueless reps. The support reps at many casinos don't even understand the games. Sometimes when I've inquired about something like whether double down in blackjack or double-up in video poker counts towards the wagering requirement, it became clear that the rep didn't even know how the games were played, and couldn't answer my question. (They'd always give me an answer anyway, which I'd clearly be a fool to trust.) At Bodog the reps understand the games. And if you get a rep who doesn't know the answer, they'll check with someone else to find out for sure, rather than giving you some made-up B.S.

Oh, and did I mention that Bodog reps are all fluent in English?

Visit Bodog

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